The customer support that you'll get from your cloud website hosting provider is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got a technical problem with an active account. Timely and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine web hosting supplier not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you will wait for a couple of days so as to get a reply to your question, therefore your sites may stay offline for a long time. In contrast, a company which provides numerous means of communication and has a technical support staff that is available any time can assist you right away and help you reduce or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

Our Linux cloud website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make a purchase or you are a current client and you have any question or some issue, you can contact us any time, which includes holidays and weekends. We have many channels to contact us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles which need additional time to analyze and resolve. In contrast to various other website hosting suppliers, our trouble tickets come with a warranted maximum reply time of only one hour, which means that no matter what the trouble is, it'll be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we provide feature 24/7 customer and tech support, which means that no matter what issue you experience, you're able to contact us and we'll give you a hand straight away. The guaranteed response time for each e-mail message or support ticket that you open through your Hepsia website hosting Control Panel is 1 hour; usually the reply time hardly ever exceeds twenty minutes. In addition, we offer phone support with several local numbers globally as well as a live chat, so that you are able to contact us and get more info about our services even if you don't have an account yet. We are able to assist you with any kind of question or an issue you may have - payment methods, package specifications, email setup, website hosting account settings, and many others. If you use our services, you won't ever experience a scenario where you have to wait for a day or two to get an issue solved like you may have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

When using our VPS servers, you won't ever need to wait for more than one hour in order to receive support for any type of situation that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets that you open via your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local phone numbers in a number of countries around the world plus a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the different methods of communication, so no matter what your question or issue is, there's always someone to help you out promptly. In case you need help with third-party software, that you cannot set up or which gives you problems, you're able to reap the benefits of the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer feature 24/7 support via various means of communication and with a one-hour maximum response time guarantee. In case you want to find out more about the packages or you have some billing or general questions, you can phone one of the local numbers that we have globally or you could use our live chat service and speak to a live agent. For entirely technical problems that need the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to monitor a particular matter. The response time for them rarely is more than 30 mins, so that you can forget all about waiting for a full day to get support. The support service is available for any kind of server-related issues, and the pre-installed software. In case you want help with third-party apps, you may consider ordering the Managed Services upgrade that we provide for all of the plans.