Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you’re browsing your website files or editing different account settings. The ticketing system is being closely monitored 24/7/365 by our technical support staff representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain help. In contrast with certain web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information relating to any technical or billing issue. Plus, you can read a selection of informational articles, which will help you handle the most commonly confronted challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from one location, which is why we have integrated a support ticket system into the custom-created Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will enable you to handle the communication with our client service staff along with your hosted content, which goes to say that you won’t need to memorize an additional log-on name for a separate admin dashboard. You will be able to open a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using a clever search option or read applicable FAQ articles, which include solutions to common problems. The built-in trouble ticket system is closely monitored 24-7 with the maximum response time being just one hour, so there will always be somebody to help you out.