A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to resolve a problem that requires a certain amount of time to examine or that needs to be escalated to a server admin. Thus, all replies contributed by either side will be stored in one place in case somebody else wants to work on the problem in question and the information in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will have to sign in and out of at least 2 accounts in order to accomplish a particular procedure or to get in touch with the company’s technical support staff. In case you want to administer a couple of domain names and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Besides, it can take a substantial span of time for the provider to process your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you’re browsing your website files or editing different account settings. The ticketing system is being closely monitored 24/7/365 by our technical support staff representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain help. In contrast with certain web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information relating to any technical or billing issue. Plus, you can read a selection of informational articles, which will help you handle the most commonly confronted challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything from one location, which is why we have integrated a support ticket system into the custom-created Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will enable you to handle the communication with our client service staff along with your hosted content, which goes to say that you won’t need to memorize an additional log-on name for a separate admin dashboard. You will be able to open a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using a clever search option or read applicable FAQ articles, which include solutions to common problems. The built-in trouble ticket system is closely monitored 24-7 with the maximum response time being just one hour, so there will always be somebody to help you out.