A live chat is among the many channels of communication provided by some hosting suppliers as part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand a word in comparison to a phone call with a representative. In addition, if the trouble that you have requires some time to be reviewed and taken care of, you're able to do something else in the meantime rather than just waiting, as you would have to do if you call. You can also take advantage of a live chat support service for free provided that you have world wide web access even if your web hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

We supply a live chat support service for all Linux cloud website hosting that we offer and we are able to help you with almost everything in real time. In case you do not have an account with our company yet, we're able to give you more details about the plans so as to help you to select the most appropriate package. If you are an active client, we will be able to help you with any general or billing issue in addition to with lots of common tech issues, such as an email address installation in a desktop e-mail client. When you cannot phone us for whatever reason or you are in some country where we don't have a local phone number, our live chat will be the best way to contact us. Needless to say, some situations require more time to analyze and test, which means that you will have to open a support ticket to our technicians, however, we will save you time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with all of our Linux semi-dedicated servers, you can find the the right answers for any questions you may have or have numerous problems dealt with instantly. The chat service is online every day, so that you are able to get in touch with an agent even on holidays and weekends. In case you're not sure which package is better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can come on our live chat before purchasing anything. In case you are a current customer, you can receive more info about billing issues, account settings as well as various common tech problems you may experience, let's say when you cannot set up an email account in a client on your personal computer. The live chat can save you a considerable amount of time regardless where you are or when you get in touch with us.