If you ever encounter a problem with your website and are unable to resolve it, ask the respective hosting provider’s client support team to help you get the site back online. A swift solution would be the most favorable scenario, but a lot of hosting companies reply within twenty four hours and even more, particularly if you are dealing with a hosting reseller. Even if your problem can be sorted out easily, your site may not function satisfactorily or may not be available whatsoever for a longer period of time, so you may lose prospective customers since it is quite unlikely that anybody would be enthusiastic to come back to a website that’s inoperative. That being said, you ought to make certain not only that you can reach your hosting company, but also that they can answer and assist you in a well-timed fashion. If a software app update doesn’t proceed as planned or if you delete something accidentally, for example, the site should be restored speedily in order to prevent prolonged unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting include a 60-minute reply guarantee, which suggests that no matter what inquiry or predicament you might have, we will always be there to assist you. In reality, it seldom takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our customer service team reps will be at your service 24-7, even on weekends and official holidays, which goes to say that you will always get prompt assistance. We are aware of precisely how valuable time can be, so by the time we answer your trouble ticket or e-mail, we’ll have probed into the issue and, in case we haven’t solved it, we’ll give you more details about what you have to do on your end, if the situation necessitates it. With our support services, you can be certain that there will be somebody to lend you a hand momentarily, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a client support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll obtain an answer within one hour max. You can touch base with us whenever you need in regards to general, technical or billing matters and considering that we are available 24x7x365, you’ll always receive help in a timely manner. Depending on the specific issue or question, we will supply you with more information, resolve the obstacle if it has been caused by something that’s within our reach or instruct you on how to proceed in case you need to change a given setting for a web-based application that we can’t access. You can forget about waiting around for a whole day for every single reply. As a matter of fact, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.