There're plenty of cloud website hosting companies available, however most of them are resellers that have minimal resources, especially in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you will receive through this particular channel of communication varies based on the supplier - several of them offer experienced phone support, others offer common and customer support only because some issues are more time-consuming and it would be more convenient to be resolved via a ticket, especially if the issue has to be escalated. However, it's good to know that you can reach your hosting provider as there're many small-scale problems which can be managed efficiently and in a very timely manner through a phone call, not mentioning that you can get more information about the services before you become a customer.

Phone Support in Cloud Website Hosting

We believe that having the option to talk to a live agent is rather important, for that reason we have 3 support lines around the globe (Australia, USA and UK) and you're able to get in touch with us over the phone for fourteen hours a day. In case you consider acquiring one of our Linux cloud website hosting, for instance, you'll be able to give us a call and find out more about our services before placing your order to ensure that we do match all of the system requirements for your sites. After the purchase, you can contact us about all the sales or billing issues you may have, or get any kind of general or basic technical info you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will help you monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you'd like to learn more about our plans, you have some billing issue or some general issue, you can give us a call. Although some more technical matters may need a support ticket so as to give time to our tech support crew to investigate, we can help you with many technical questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. In case you are in another country, we have a global number where you are able to contact us.