Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every support request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a system administrator, we’ll forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Managed Servers package, all of the server administration tasks included there will be completed at a time of your preference.
An Excellent Client Support Service
- We’ll be at your disposal 24/7 to reply to any enquiries that you may have connected with our Web Control Panel and any of the applications that we have preinstalled for you on the dedicated server. If you also need assistance with server management procedures, you can resort to our Managed Servers package, which includes backup storage space, OS updates every week, server monitoring and restarting procedures, as well as installation and problem troubleshooting services.
An Intuitive Help Area
Every dedicated web hosting plan is equipped with our cost–free Web Control Panel, which features an exhaustive knowledgebase and a collection of educational video tutorials. Whenever you need assistance while working with the Web Control Panel, just press the Help or Videos buttons situated in the top right corner.