1 hour ticket response
Prompt support is our foremost task and that is the reason why we have a team of trained technicians who are ready to offer a rapid reply to any question that you could possibly have. Just submit your technical support ticket from your Web Control Panel and we’ll respond within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute technical support ticket response time.
A Topflight Client Care Service
Each member of our customer service staff has lots of years of experience in the Linux cloud website hosting world and almost all of them have worked for us for at least five years. They are all eager to respond to all your queries in the most proficient way possible.
An Easy–to–Navigate Help Center
Integrated into the Web Control Panel is an easy–to–navigate Help section, which offers you a variety of sources of information. You can browse through a constantly updated knowledgebase featuring web hosting account administration articles and web site administration articles, watch our educational video tutorials or explore the F.A.Q. library.